- Can I cancel my order?
You can cancel your order if it has not already shipped. Please send an email to email@example.com and include your name and order number to request a cancellation. If your order has shipped, then you may return it for a refund once you receive it.
- Can I return my order?
You can return your order (unopened and unused) up to 30 days after receipt of the item for free store credit or receive a credit back to the original payment source, less a 15% restocking fee. It may take 7 to 10 days for your payment to post to your account. Shipping return products is at your own cost.
To process your return, write us at firstname.lastname@example.org and please have your order number ready.
3. Item is defective?
If you believe you’ve received a damaged or defective item, please email@example.com and be sure to include the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- Description of the issue
We’ll respond as quickly as possible and do all that we can to right the situation for you.